Information we collect
When you sign up, we collect your name, email address and password. While using TracRate, you may enter data such as flat rate, pay tiers, goal hours, job details, repair orders, notes and payment status. We also collect technical information like IP address, device type and usage statistics.
How we collect data
Data is provided directly by you through forms and settings, automatically through your use of the service (logs, analytics, cookies) and via third-party payment processors when you subscribe.
Why we collect data
We use your information to provide and maintain the service, authenticate your account, process payments, improve functionality, troubleshoot issues and communicate with you about updates or support.
How we use and share data
We do not sell your personal data. We may share your information with trusted third-party service providers (e.g., hosting providers, payment processors) who assist us in delivering the service. These providers are bound by confidentiality obligations and may only use your data as instructed by us. We may disclose information if required by law.
Cookies and analytics
TracRate uses cookies and local storage to remember your preferences and keep you logged in. We may use aggregated, anonymised analytics to understand how the app is used and improve performance. We do not use third-party advertising cookies.
Security measures
Your data is encrypted in transit and at rest. We use industry-standard security practices, maintain secure servers and regularly monitor for vulnerabilities. Despite our efforts, no system can be 100% secure, and we cannot guarantee absolute security.
Data retention & your rights
We retain your data while your account is active and for a reasonable period thereafter to comply with legal obligations and resolve disputes. You may request access to, correction of or deletion of your data by contacting support. We will honour such requests in accordance with applicable law.
International users & compliance
If you are located outside the United States, be aware that your information may be transferred to and processed in the US. We strive to comply with international data protection laws such as the GDPR and CCPA. We will update this policy as regulations evolve.